Products
Q: Are your plush toys safe for children?
A: Yes, all our plush toys meet or exceed safety standards set by the Consumer Product Safety Commission (CPSC). They are made with non-toxic materials and undergo rigorous testing.
Q: Do you offer customization options?
A: Currently, we do not offer customization for our plush toys. However, we frequently update our inventory with new and unique designs. If you have any thoughts for products or services we can provide in the future we encourage you to leave a comment at our feedback page.
Ordering
Q: How do I place an order?
A: Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Stripe, Google Pay and Apple Pay.
Q: Can I modify or cancel my order after it’s been placed?
A: You can modify or cancel your order before it has been dispatched. Please contact our customer service team as soon as possible with your order number.
Shipping
Q: How long does shipping take?
A: Domestic shipping typically takes 3-5 business days. International shipping can take 7-14 business days, depending on the destination.
Q: Do you offer international shipping?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination.
A: We offer free worldwide shipping on orders over $18 USD. For orders under $18, rates will be calculated at checkout.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused, unwashed items in their original packaging. Please refer to our Returns page for detailed instructions.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and reason for return/exchange. We’ll provide you with further instructions and a return shipping label if applicable.
Product Care
Q: How should I clean my plush toy?
A: Most of our plush toys can be spot cleaned with a damp cloth. For machine-washable items, use cold water on a gentle cycle and air dry. Always check the care label for specific instructions.
Contact Us
Q: Who can I contact for inquiries about my order?
A: You can reach our customer service team via email at skunk@flyingfoxtoys.com.
If you have a question that isn’t answered above, feel free to submit your query using the below form. Include your email so we can respond to you directly as well.